Effective Date: 7 October 2026
This policy applies to purchases from RTD Motorsports (“RTD,” “we,” “us,” or “our”). By placing an order, the customer (“you” or “your”) agrees to these terms, subject to any mandatory rights that cannot legally be waived or limited.
1. Shipping, Delivery & Import Charges
International orders are shipped by DHL Express, unless otherwise stated.
DHL Express transit time is generally 3–5 working days after DHL collects the shipment from RTD Motorsports. Any production, preparation, or dispatch time stated on the product page is separate from DHL transit time.
Orders of US$ 350 or More
For orders with a product subtotal of US$ 350 or more after discounts and excluding shipping, RTD Motorsports will cover the normal import charges required for the original delivery, including applicable:
- Customs duties
- Import VAT/GST or other import taxes
- Customs-clearance charges
- DHL duty/tax handling or advancement charges
For qualifying orders, the customer will not be required to pay these normal import charges for the original delivery.
This benefit applies to the original delivery only. Costs resulting from refusal, failed delivery, incorrect customer information, storage, redelivery, or return of the shipment are governed by the sections below.
Orders Below US$ 350
For orders below US$ 350, applicable customs duties, taxes, clearance charges, and carrier import fees are the customer’s responsibility unless RTD Motorsports confirms otherwise in writing.
Shipping Delays
RTD Motorsports will make reasonable efforts to ship orders within the dispatch timeframe communicated before purchase.
If RTD Motorsports cannot ship within the promised timeframe, the customer will be informed of the delay and provided with a revised shipment date and the option to cancel for a full refund.
Where customer consent to a shipping delay is required by applicable law, RTD Motorsports will obtain that consent. If the required consent is not obtained, the order will be cancelled and promptly refunded.
2. Refused or Failed Deliveries
Refusing delivery does not automatically constitute a cancellation or return request.
Where permitted by applicable law, if a shipment is returned because the customer refused delivery, failed to cooperate with DHL or customs, supplied incorrect or incomplete information, or otherwise caused delivery to fail, RTD Motorsports may deduct the actual costs incurred as a result from any approved refund.
These costs may include:
- Original outbound shipping
- Return shipping
- Storage charges
- Customs or clearance charges
- Duties or taxes
- DHL handling charges
- Import charges incurred when the shipment returns to RTD Motorsports
Return or refund requests must be sent to sales@rtd-motorsports.com with the order number.
3. Voluntary Returns — 14 Days
Eligible voluntary returns must be requested within 14 days after delivery.
Before returning any product, the customer must obtain return authorization from sales@rtd-motorsports.com .
The returned product must be:
- Unused and uninstalled
- Unscratched and undamaged
- Unmodified
- Complete with all originally supplied components
- Returned in its original packaging
For an approved voluntary return, where permitted by applicable law:
- The customer is responsible for return shipping to RTD Motorsports.
- The original outbound shipping charge is non-refundable.
- The customer is responsible for customs duties, taxes, clearance fees, DHL charges, or other costs incurred when the returned shipment reaches RTD Motorsports.
- For qualifying orders of US$ 350 or more, the actual import charges originally paid by RTD Motorsports for the original delivery will be deducted from the refund.
Returned products will be inspected before a refund is approved.
If a product is used, installed, modified, damaged, scratched, incomplete, or materially reduced in value, RTD Motorsports may refuse the voluntary return or apply an appropriate deduction from the refund, where permitted by applicable law.
4. Customer Selected the Wrong Item
The customer is responsible for confirming the correct product, vehicle fitment, model year, transmission, DSSR, variation, size, color, option, and configuration before completing the order.
Customers who are uncertain about compatibility should contact RTD Motorsports before ordering.
If RTD Motorsports supplies exactly the product and configuration shown on the customer’s confirmed order, but the customer selected the wrong item or configuration, this is considered a customer ordering error, not an RTD Motorsports fulfillment error.
For an eligible return caused by a customer ordering error, where permitted by applicable law:
- The original outbound shipping charge is non-refundable.
- The customer must pay the return shipping to RTD Motorsports.
- The customer is responsible for customs duties, taxes, clearance charges, DHL fees, and other import charges incurred when RTD Motorsports receives the returned product.
- For an original order of US$ 350 or more, the actual import charges originally paid by RTD Motorsports for delivery to the customer will also be deducted from the refund.
The product must also satisfy the return conditions stated in Section 3.
If RTD Motorsports shipped a product different from the product or configuration shown on the confirmed order, this section does not apply.
5. Incorrect, Damaged or Defective Products
The voluntary-return and customer-ordering-error provisions above do not apply in the same manner if RTD Motorsports:
- Ships a product different from the confirmed order;
- Ships an incorrect configuration;
- Supplies a product damaged due to a matter for which RTD Motorsports is responsible; or
- Supplies a defective or non-conforming product subject to mandatory legal remedies.
The customer should contact sales@rtd-motorsports.com with the order number, description of the issue, and reasonable supporting photographs or video where applicable.
Where RTD Motorsports confirms its own fulfillment error, RTD Motorsports will provide an appropriate remedy and will not require the customer to bear reasonable return costs resulting from that error.
Nothing in this policy excludes or limits mandatory warranty or consumer rights that cannot legally be waived.
6. Refunds & Governing Terms
Approved refunds will normally be returned to the original payment method.
Any deduction from a refund will only be made where the deduction:
- Was clearly disclosed before purchase;
- Relates to the specific transaction;
- Represents an actual applicable cost; and
- Is permitted by applicable law and applicable payment/card-network rules.
Nothing in this policy requires a Visa, Mastercard, or other cardholder to waive any right to dispute a transaction with their card issuer.
This Agreement is governed by the laws applicable to RTD Motorsports’ Country.
Nothing in this Agreement excludes, restricts, or overrides any mandatory consumer right applicable to a transaction that cannot legally be waived or limited by contract.
If any provision of this policy is invalid or unenforceable, that provision will apply only to the maximum extent legally permitted, and the remaining provisions will remain effective.